Guest Experience and Service Automationfor Restaurants, Hotels & Hospitals

Customer visits the restaurant or books a room. If a table is available, reception assigns it and provides a unique PIN for secure access.

Waitlist Option: If no table is available, reception adds the customer to the waitlist with a queue number and estimated waiting time. When a table becomes available, reception automatically allocates it to the waitlisted customer.

Customer scans the QR code displayed on the table or in the room using their mobile device.

Customer enters the PIN provided by reception. Upon successful verification, they gain access to the digital menu and services.

Customer can place food orders and make service requests such as calling a waiter, requesting pillows for rooms, high chairs for restaurants, or other amenities.

Table Transfer: If a customer wants to change tables, the butler can seamlessly transfer the customer to a different table while preserving their orders and service requests.

Orders and service requests are instantly routed to the kitchen dashboard where staff can update status, mark items as preparing, ready, or completed.

Customer can view real-time updates for both orders and service requests directly in the app, staying informed about the status of their requests.

When the customer is ready to leave, reception generates the bill which includes all orders, service charges, and automatically calculates the time spent at the table.

Guest checks in at the hotel reception. Reception assigns a room and provides a unique PIN for secure access to the room's digital services.

Guest scans the QR code displayed in the room using their mobile device.

Guest enters the PIN provided at check-in. Upon successful verification, they gain access to the digital menu and room services.

Guest can place room service orders and make service requests such as requesting extra pillows, towels, housekeeping, or other amenities.

Orders and service requests are instantly routed to the kitchen and service dashboards where staff can update status and track fulfillment.

Guest can view real-time updates for both orders and service requests directly in the app.

When the guest is ready to check out, reception generates the bill which includes all room service orders, service charges, and automatically calculates the time spent in the room.